Q: I just upgraded my Windows Phone 8.1 device to Windows 10 Mobile, I'm missing some features, why is this?Ī: When you install the Windows 10 Mobile upgrade, some features currently on your device will be modified or removed. Q: I checked the Upgrade Advisor app and it said my phone was not eligible for the upgrade, how do I get Windows 10 Mobile?Ī: The availability of Windows 10 Mobile as an upgrade for existing Windows Phone 8.1 devices will vary by device manufacturer, device model, country or region, mobile operator or service provider, hardware limitations, and a number of other factors.Įven though your phone model may be listed as one of those targeted for the Windows 10 Mobile upgrade, these additional factors have contributed to your phone not being eligible to receive the upgrade. Your phone model may be listed as one of those capable of upgrading to Windows 10 Mobile, these additional factors have contributed to your phone not being eligible to receive the upgrade. Q: I have seen that my phone model is on a list of devices that are able to be upgraded but the Upgrade Advisor app states that my phone is not upgradeable, why is this?Ī: The availability of Windows 10 Mobile as an upgrade for existing Windows Phone 8.1 devices will vary by device manufacturer, device model, country or region, mobile operator or service provider, hardware limitations, and a number of other factors. Once enabled, the update can be downloaded by going to Settings > Phone Updates > Check for updates. On eligible phones, the app will provide and option to Enable Windows 10 upgrade. Ī: You can check on upgrade eligibility to Windows 10 Mobile by downloading the Upgrade Advisor app from the Store on Windows Phone ( video Upgrade Advisor app will aid you in understanding your device's eligibilityĪnd more information can be found here. Q: Are all phones eligible for the Windows 10 Mobile upgrade?Ī: To ensure the best experience possible for our Windows Phones customers, we are upgrading devices which will offer a great Windows 10 Mobile experience after the upgrade to Windows 10. Your feedback helps us identify and prioritize Please provide feedback on your experiences with Windows 10 Mobile by using the Windows Feedback app located in the App List, and by posting discussions and questions in this Answers Community. Windows Blog this morning, we have started making the Windows 10 Mobile upgrade available for eligible Windows Phone 8.1 devices.

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